Privacy policy
Privacy and personal data protection statement and cookies
1.LEGAL NOTICE
Luxe Villas Collection d.o.o. (hereinafter "we", "us", "our", etc.) is a registered travel agency based in 21210 Solin (Mravince), Zoraniceva 38, OIB: 06119852982, ID code: HR-AB-21-060471430 that understands and respects the importance of your privacy and is committed to protecting your personal data. We have created this privacy statement to show that we care about the privacy of our users and to inform them about how to collect and process personal information on this website.
Please read this Statement carefully to learn how we collect, process, protect or otherwise use your personal information.
By using the www.luxevillascollection.com website or contracting accommodation and/or other services provided by Luxe Villas Collection d.o.o. and for you or someone else, you accept the General Terms and Conditions you declare that you are familiar with the relevant provisions regarding the use of personal data for the purpose of contracting and realizing accommodatio
2. WHAT PERSONAL DATA WE COLLECT AND HOW
When providing our services such as bookings, providing accommodation services, reviews, promotion, cookies, testing and improvements, legal issues, crime, we collect a variety of personal information, including:
- Names and contact details, such as OIB, date of birth, place of birth and residence, information indicated on identity documents (e.g. Identity card, passport) phone number and email address.
- Credit/debit card information or other payment information (including card number, cardholder's name, expiration date).
- Specific requirements relating to the disabled or health conditions that may affect the selected arrangements.
- Other personal data that you may provide to us during communication.
Data is collected during an online reservation, sending inquiries through our website, newsletter subscription, email or phone communications, as well as through cookies on our website.
We are aware of the importance of your personal data. We collect this information directly from you, from persons traveling with you or from third parties through whom you have made an accommodation reservation. You are obliged to provide this information in accordance with your contractual obligations when booking. If you do not provide this information, we may not be able to ensure the provision of the service. Your cooperation in providing this data is essential for fulfilling contractual obligations and providing quality service.
Children
Our services are not intended for persons under the age of 18. However, in certain situations, we may process data from children staying at the selected facility. This data will be processed only if it is provided by a parent, legal representative or guardian, or if the data is associated with their consent. In case of knowledge that we process data of a child under the age of 18 without the consent of a parent, legal representative or guardian, we will immediately delete them.
3. PURPOSE OF COLLECTING PERSONAL DATA
We will use your personal data for the following purposes:
- To process your reservation with us.
- Manage your arrangements, send notifications and communicate with you in general.
Credit/debit card payments are processed through our merchant service provider on their secure platform and including card type, date and time, amount, card expiration date, billing postal code, your address and other related information. This information is necessary and necessary for the performance of our contract with you. At no point do we have a full card number or CVV code in mind, but this will certainly be kept by our merchant service provider who has been audited and certified as a Level 1 PCI service provider. All transactions involving your bank details are only linked to the service we use to process transactions and your personal data in connection with your bank ing information is used only in this sense.
From time to time we may contact you with information about special offers, brochures, new products, upcoming events or competitions. If you do not wish to receive such information, you may ask us in writing not to receive it.
4. DISCLOSURE OF PERSONAL DATA
We may need to disclose your information when required by law, if such a request is made by a legal authority.
We may also disclose information to organizations acting as "data processors" on our behalf or to other organisations that perform business functions on our behalf, some of which are outside the EU. These functions include administering, providing services (and contacting you if necessary), customer care, managing and operating a business, reorganizing/structuring/selling our business (or our group's societies), risk assessment, security and crime prevention/detection, research and analysis, marketing, tracking, measuring and evaluating customer buying preferences and trends, resolving disputes, verifying creditworthiness and debt collection.
5. PERIOD OF STORAGE OF PERSONAL DATA
The collected data is stored only for as long as is necessary to achieve mutual business cooperation, unless otherwise provided by law.
6. SECURITY OF PERSONAL DATA
In order to ensure the secure storage of your personal data, we implement technical and organizational measures, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage. The data collected through the contact form on our website is protected by a security certificate (SSL), and the data is encrypted to protect against possible theft.
This notice may be updated from time to time to reflect changes in our personal data processing practices. Please check this document regularly to be informed of the latest personal data protection information.
Your rights to the protection of personal data are our first priority. If you have any questions or requests regarding your personal information, feel free to contact us via email [email protected].
7. YOUR RIGHTS IN THE COMPANY WITH PERSONAL DATA
In certain situations, you have the following rights in relation to your personal data:
- You can request a copy of the personal data we hold, with additional information about how to process them.
- You can request rectification of personal data that you consider inaccurate or incomplete.
- You can request the deletion of your data in certain situations.
- You can request a restriction on how we process your personal data in certain situations.
- In certain situations, you can request the transfer of your personal data directly to you or to another data controller.
- You can object to the use of your personal data for the purpose of direct marketing and, in certain cases, for other purposes where we rely on legitimate interests.
- If we rely on your consent to process data, you can withdraw it at any time.
If you wish to exercise your rights, please contact us via the available contact information in Section 8. In order to process your request, we may need to verify your identity. If your request is found to be unfounded or excessive, we may retain the right to collect a reasonable fee or refuse to process such request.
8. CONTACT US
If you have any questions about our Privacy Notice or wish to exercise your rights, please feel free to contact us via the following contact details:
Luxe Villas Collection d.o.o.,
Zoraniceva 38,
21210 SOLIN, (Mravince) CROATIA
or to the e-mail address: [email protected]
You also have the right to submit a notification to the supervisory authority, i.e. the Personal Data Protection Agency (AZOP) in Croatia.
9. COOKIES
Cookie Policy for www.luxevillascollection.com
At Luxe Villas Collection d.o.o.accessible from www.luxevillascollection.com one of our main priorities is the privacy of our visitors. This Cookie Policy explains what cookies are and how we use them.
What Are Cookies?
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, enhance security, provide a better user experience, and understand how the website performs and analyze what works and where it needs improvement.
How We Use Cookies?
As most online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function correctly, and they do not collect any personally identifiable data.
The third-party cookies used on our websites are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
What Types of Cookies Do We Use?
Essential: Some cookies are essential for you to experience the full functionality of our site. They allow us to maintain user sessions and prevent security threats. They do not collect or store any personal information.
Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. This data helps us understand and analyze how well the website performs and where it needs improvement.
Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing content on the website on social media platforms.
Preferences: These cookies help us store your settings and browsing preferences, like language preferences, so you have a better and efficient experience on future visits to the website.
Marketing: Our website doesn't but our cookies also help us keep track of the efficiency of our ads campaigns.
Your Choices Regarding Cookies
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. If you turn cookies off, some features will be disabled. It won't affect the user experience but may make your site experience more efficient and some of our services will not function properly.
More Information
For more general information on cookies, please read "What Are Cookies" on Cookie Consent website.
Contact Us
If you have any questions about this Cookie Policy, You can contact us at:
Luxe Villas Collection d.o.o.,
Zoranićeva 38,
21210 SOLIN, (Mravince) CROATIA
Last modified 01.12.2023.
